Frecuently Asked Questions (Faqs)

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How Long Does it takes to Open an Account?

Trading accounts can take up to 24 hours to be approved, you can check the status of your account through the customer portal in “MY ACCOUNT”.

What Documentation Do I need to Open an Account?

To open an account you need a recent voucher or bill (Water / Electricity) or a recent bank certificate dated within the last 3 months. Please keep in mind that online certificates / mobile phone bills are not accepted.

Why Do You Request information About My Financial Experience at the time of Opening an Accoount?

It is necessary to perform a verification test in order to evaluate if the Financial Derivatives and Cryptocurrency are suitable products for your profile. We have the obligation to execute this test for all our clients, as it is required by the EU’s MiFID directive.

I Forgot the Password of My Online Banking System; What should I Do?

Please click on the link “I forgot my password” and enter your email address in order to reset the password. If you need help you can contact the Customer Service Center.

I Want to Modify the Data of My Account; What should I Do?

For changes or modifications to your account, we ask you to contact your account executive or through “Inquiries” through your Online Banking System.

Can I Change My Account Type?

For changes or modifications to your account, we ask you to contact your account executive or through “Inquiries” through your Online Banking System.

How can I Make a Deposit to My Account?

To feed your account we ask you to contact your Account Executive and provide you with bank details.

I Want to Remove Funds from My Account; What should I Do?

All withdrawal requests will be completed within 24 to 48 business hours, we ask you to contact your account executive or through “Inquiries” through your Online Banking System.

How Do I Know that My funds are Protected with Vanki Trading?

The customer accounts are segregated to provide security to them, and totally separate from the own accounts of Vanki Trading. The clients’ accounts are coded, which guarantees that their funds are used only in the operation, following our strict policies and procedures, with the activities monitored by internal and external auditors.

How do I Manage My Risk?

The most common risk management tools in the trading of Financial Derivatives and Cryptocurrencies are through Stoploss orders. A loss stop order configures the position to settle automatically at a predetermined price in order to limit the risk.

Where Do I get the Market Prices?

The clients of Vanki Trading execute their operations directly from the transmission of quotes in real time that provide us with the largest suppliers of liquidity in the market of Financial Derivatives and Cryptocurrencies.

How do I know that My Data is Protected in Your Online Banking System?

Vanki Trading protects the data of its customers with its SSL certificate, which serves to provide security to the visitor of your website, a way to tell your customers that the site is authentic, real and reliable to enter personal data. The acronym SSL responds to the terms in English (Secure Socket Layer), which is a security protocol that makes your data travel safely and securely, that is, the transmission of data between a server and web user, and in feedback, it is fully encrypted or encrypted. The name of the data travels encrypted, we refer to the use of mathematical algorithms and a system of keys that are only identified between the person who navigates and the server. By having a reliable SSL certificate, our data is encrypted, at which point we can ensure that nobody can read its content. All this brings us to a knowledge that the technology provided by an SSL certificate is the secure transmission of information through the Internet, and thus confirm that the data is free of unwanted people. In order to use an SSL certificate, on your website, it is vitally important that the Internet server you hired, SSL support.

What Trading Strategies should I Use?

Market operators make decisions analyzing technical and fundamental economic factors. Operators, new technology, trend lines, support and resistance levels, such as varied patterns and mathematical analysis, to identify trading opportunities. Price movements are predicted by the interpretation of a wide variety of economic data, where news, indicators and official reports, or even rumors, are received. Your assigned account executive will be responsible for providing this information in order to make the best decisions.

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